For Blanks: We can return or exchange blank gear. Please contact us within 5 business days from receiving your order to report issues and we will help to resolve them or issue refund after items are returned to our office.
We are unable to offer returns due to incorrect sizes being ordered. Please be sure that you review and understand the size charts we provide OR purchase size samples before ordering! Every manufacturer’s sizing varies, so you must use our sizing charts or size samples. We cannot be held responsible for your garments if they are not sized properly. If you are between sizes, always round up to the larger size. Styles, colors and sizes are subject to change at anytime and without any notice.
For Custom Gear: PTS will provide returns or exchanges only if we failed to follow your approvals or order form details. We rarely make mistakes in production, but in the event we do, we will make it right and will do so quickly. PTS IS NOT responsible for incorrect sizes, numbers, logos, or names provided by the team. Our recommended method for sizing is to purchase our size samples and return them when you are finished using them (you will be refunded). If you are unable to do that for whatever reason, you can use our size charts. If you don’t understand how to use them, tell your PTS rep and they will help you, but DO NOT guess on sizing.
To prevent cosmetic issues: We send artwork for your approval – Please be sure of your artwork when you approve it! You also receive a Mini and a Full Size Sample for approval – Please thoroughly take the time to review these to be sure it matches your artwork as you expect. We will do the same but we strongly suggest you take an active role in the approval processes so that you aren’t disappointed by something that you could have caught at the right time. Also, please be advised that every company’s fabric, materials, and colors can vary to some degree. Please double check your colors. If you aren’t sure of a color or anything at all, PLEASE discuss with your rep! PTS will produce your gear based on what is approved and the details that you submit on our order forms.