For Blanks: We can return or exchange blanks. Please contact us within 5 business days from receipt to report issues and we will help to resolve them or issue refund after items are returned. We are unable to offer returns due to incorrect sizes being ordered. Please be sure that you review and understand our size charts before ordering OR get size samples!
For Custom Gear: Please be sure that you review and understand our size charts before ordering OR get size samples! We will send artwork for your approval. Please be sure of your artwork when you approve it! You will also receive a mini and full size sample for approval. Please review these to be sure it matches your artwork as you expect. We will do the same for you but we strongly suggest you take active role in the approval processes. Also, please be advised that every company’s fabric, materials, and colors can vary to some degree. Please make sure that you double check your colors. If you don’t know please discuss with your rep! PTS will produce your gear based on the approvals and order details that you submit on our forms. PTS will provide return or exchange if we failed to follow your approvals / order details. We rarely make mistakes in your production, but in the event we do we will make it right and will do it quickly. PTS IS NOT responsible for incorrect sizes, numbers, or names provided by the team.