Frequently Asked Questions

Process FAQ's

Will I Have Help With My Order and Team?

Yes! You will work with a Production Representative who will serve as your “Quarterback” for your order and help you execute the gameplan to ensure success!

What is needed to place our PTS order?

Your order will be 100% Placed when the following 3 milestones are met:

  1. Approval of your artwork.
  2. Submission of sizes and numbers (this can be delayed in partial production / Early Bird situations).
  3. Production Deposit to begin production.

How Do I Get Approved Art?

Art services are FREE to those that choose PTS. You can start with a REFUNDABLE $150 deposit that will be APPLIED TO YOUR ORDER. When you begin, you are introduced to one of our PTS Art Coordinators. Their focus is to take you through the art process to get your designs to your approval and ready for production. This typically takes 0-3 revisions and art is approved. We are able to change artwork for no additional charge up until we get into production (ie your order deposit is paid and submitted).

Why Pay For Art If It's Free?

PTS receives many inquiries daily regarding our custom gear. If we were to provide free art to every person who wanted to look at designs, we would have to hire many more artists which would drive up our costs AND it would take longer to deliver the art to those that are truly ready to move forward. Those higher costs would only impact the teams that work with PTS as we would have to charge more for gear to cover all the extra art costs created by those that didn’t move forward with gear! By requiring a small, refundable deposit it helps us both know who to focus our efforts on so we can help those that are ready when they are ready!

Can I Change The Art?

Our #1 goal is for you to get a fantastic product that you are thrilled with. If you get your art mockup and need revisions, NO PROBLEM! Simply request revisions and we will get them done for you. Typically art is approved withing 0-3 revisions. Revisions above 4 can result in additional nonrefundable art deposit. You are free to adjust art up until it is submitted with an order. Once the order is submitted any changes in art beyond that point can affect timelines and will result in change fees.

How Do I Submit My Order?

All orders are entered online on a simple spreadsheet provided by PTS to ensure order accuracy. Due to the custom nature of our gear, we are unable to accept orders in any format outside of our PTS production forms. You will find them to be straightforward and easy to use no matter the device used.

What Are My Options To Start Production?
  1. Full Production – This is most popular when a team has all funds in place, sizes and numbers, and is ready to move into full process and / or is on a tight timeline. An order is eligible for full production when 60% of invoice amount is paid. Once in Full Production, PTS will supply production photographs for approval to ensure order accuracy and once those are approved will proceed to FINAL Production to finish your order.
  2. PARTIAL Production – Typically this occurs for teams who are planning in advance, do not have sizes / numbers yet, or are locking in discount pricing (Early Bird Specials) for an order in the future. In this instance, a minimal deposit is made that allows PTS to proceed with Partial Production. Once in Partial production, PTS will supply production photographs for approval to ensure order accuracy and save time. After your production photos are approved, your order is placed on hold until the 60% Deposit threshold is met. Any deposit placed for partial production goes toward your 60% Full Production deposit.

What Happens To Previous Deposits (like Art, Size Samples, Product Samples, Etc)?

They will all be applied to your order! After production deposit is made, any previous deposits related to the order are credited to your account and applied to your final balance.

I've Been Burned! How Can PTS Ensure I Will Get What I Expect?

One of the best things about PTS is that we own our production – no outsourcing / middle man insanity! With PTS production process you are ensured accuracy and consistency. Your team will see TWO ROUNDS of digital photos of your custom product to ensure accuracy / peace before heading to final production.

  1. Mini Photo For Approval: Team will receive photo of scaled down version of the uniform for approval to confirm layout, colors, etc. This is NOT to change artwork. It is to ensure that we execute the already approved design. Any changes in design will result in delays and additional charges!
  2. Full Size Sample (FSS) Photo For Approval: After Mini is approved, PTS will send team photos of 1 of the uniforms from the order in Full Size for approval. Once approved the order is moved into the Final Production Queue to be finished off. At this point the order should be paid in full so there is no shipment delays.

How long is Production Time?

This may be the thing we are most proud of – our ability to deliver on time – every time. The main reason is we don’t take on more than we can do! Since we own the production, we know what our capacity is at any time. Combine that with honesty with our teams and we are able to be on time all the time. Many times PTS delivers faster than the quoted timelines and proper planning can cut down your timeline drastically when it’s time to place your order. Rushing is the least favorable route for us both! The key is to communicate and plan! During peak production times, an order can take 3-6 weeks to produce unless specified otherwise. Your exact timeline will be quoted by your representative.

When Do I Make Final Payment?

Team pays final balance before shipping – typically after seeing and approving their Full Size Sample for final production. Since custom gear ships on cleared payment, PLEASE NOTE PAYMENT CLEARING TIMES TO ENSURE NO DELAYS.

How Long Is Shipping & How Do I Track?

When production is complete, assuming final balance is cleared, items will ship to customer. 2-3 business days in transit assuming normal delivery operations. PTS will provide tracking number when your gear ships.

Are Rush Services Available?

Many times there is…but it is dependant on current capacity. Rush services require additional fees and most times require 100% payment in full to start order. Same process as above…just accelerated!

Product FAQ's

What is Sublimation?

Sublimation is a process by which sublimation dyes are transferred to a garment under the heat and pressure delivered by a commercial heat press. Sublimation only works on garments made of polyester, or on specialty objects made of polyester or given apolyester coating. When the heat and pressure are applied, the dye on the transfer medium sublimates, or becomes a gas, and is then absorbed into the polyester itself; the print is actually a part of the garment/coating. It doesn’t fade easily, wear, or have any texture or weight.

What is Tackle Twill

Tackle Twill is basically a patch that is sewn onto a garment.

What is the material of the Uniforms ?

All of the materials are of highest quality and sport specific. Please check specific gear for more information.

Can We Get Size Samples?

Yes. You can do a REFUNDABLE sample deposit and PTS will send out size samples. When the size samples are returned PTS will refund the payment to your order.

Can We Get Product Samples To Verify Quality?

Yes. You can do a REFUNDABLE sample deposit. When the size samples are returned, PTS will refund the payment to you whether you order or not (you will if you get the samples!)

Can We Request A Product Sample of OUR DESIGN?

Yes – assuming you have done at least a partial deposit. The cost is $75. It is most helpful if you are planning to use the sample for recruiting / showing them to your sponsors /etc.

What Is Production Time On Sample Of My Design?

1 piece samples are 14-21 days.

Do you have any special discounts?

Many times our gear is discounted simply from being factory direct. In addition, we typically have great packages and additional value that we can add to help you get much more for your money. THE BEST way to save the most money is to PLAN your order well in advance! Treat this like any other meaningful expenditure….like a vacation…if you wait last minute it will probably cost much more than if you plan in advance! Early Bird Gets the worm!

Can I add more uniforms later if we have extra players?

Yes – please keep in mind we have minimum of 10 for our discounted packages and pricing. Should you need to purchase 5-9 qty, there will be an additional $35 re-setup charge. If you need to do 1-4 qty, there will be an additional $60 re-setup charge.

What are your payment methods ?

We accept Visa, Mastercard, Discover, Amex, Cashiers Check, Certified Check, Money Orders, Approved City / Municipal Purchase Orders, Direct Deposit to Wells Fargo, and Intuit Online Payment.

Can I Change My Order?

Our goals are to help you with your order as quickly and efficiently as we can. With that in mind, we are unable to make changes to your order once submitted. Additions will be handled as an additional order with all applicable charges and processed immediately.

Important Notes On Color!

Gear photos and mockups shown on our website or your artwork may not exactly match the actual color due to variations and inconsistencies of color monitors, ambient lighting of the person viewing, the device used to view the image, and our eyeballs! With sublimation and fabric dye lots, although it is quite precise, slight color variations can sometimes occur.

Washing Instructions

TO MAINTAIN THE APPEARANCE OF YOUR TEAM AND EXTEND THE LIFE OF YOUR UNIFORM, WE RECOMMEND THE FOLLOWING CLEANING AND STORING PROCEDURES:

  • Garments should be washed separately before initial use.
  • For best results and maximum wear, uniforms should be laundered immediately after each game.
  • Garments that cannot be cleaned promptly after wearing should be hung individually on rust proof hangers or hooks. Perspiration fading may occur if wet garments are left in a pile.
  • Do not wash white and colored garments together.
  • Wash all garments in cold water. All garments should be rinsed in cold water.
  • The water level in the washing machine should be kept high to hold down mechanical action. Only when uniforms are extremely soiled should the water level be lowered to increase mechanical action.
  • Avoid overloading the machine as this causes shrinkage and impedes the cleaning process.
  • Use an anti-static agent, especially on garments to be tumble dried, to minimize lint attraction and spark discharge.
  • Never use a chlorine bleach on any garments as it fades colors and weakens some materials.
  • For best results, garments should be hung to drip dry but sublimation gear can be put in dryer.
  • When tumble drying, use the lowest temperature or “air” setting.
  • Remove garments promptly from dryer.
  • Do not dry clean your uniforms.
  • Garments should be completely dry before storing.
  • Store uniforms in a cool, dry area protected from sunlight and fluorescent light. This will prevent mildew and yellowing.

PTS will not be responsible for shrinkage or defects caused while merchandise is being imprinted by sources outside of PTS. We go through great lengths to insure that our colors consistently match. However, due to slight variations in the dying processes, subtle color differences do not constitute defects in materials or workmanship. Every manufacturers’ sizing varies, so you must use our sizing charts. We cannot be held responsible for your garments if they are not sized properly. If you are between sizes, always round up to the larger size. Styles, colors and sizes are subject to change at anytime and without any notice.

What is your Return Policy?

For Blanks: We can return or exchange blanks. Please contact us within 5 business days from receipt to report issues and we will help to resolve them or issue refund after items are returned. We are unable to offer returns due to incorrect sizes being ordered. Please be sure that you review and understand our size charts before ordering OR get size samples!

For Custom Gear: Please be sure that you review and understand our size charts before ordering OR get size samples! We will send artwork for your approval. Please be sure of your artwork when you approve it! You will also receive a mini and full size sample for approval. Please review these to be sure it matches your artwork as you expect. We will do the same for you but we strongly suggest you take active role in the approval processes. Also, please be advised that every company’s fabric, materials, and colors can vary to some degree. Please make sure that you double check your colors. If you don’t know please discuss with your rep! PTS will produce your gear based on the approvals and order details that you submit on our forms. PTS will provide return or exchange if we failed to follow your approvals / order details. We rarely make mistakes in your production, but in the event we do we will make it right and will do it quickly. PTS IS NOT responsible for incorrect sizes, numbers, or names provided by the team.